![]() ![]() Offer is valid for reservations booked and picked up through Decemand must return by January 12, 2020. Rates are subject to change without notice and are available for U.S. See your total on your reservation for the list of applicable charges. Best available rates defined as the lowest publicly available online to Budget Truck customers. Offer is void where prohibited by law and has no cash value. Optional products such as damage waivers, insurance products, and other product services may apply and are extra. An additional daily surcharge may apply for renters under 24 years of age. Renter must meet Budget Truck’s age, driver and credit requirements. Rates may vary by location and time of year. Discount cannot be combined with any other discounts, offers, coupons, special promotions, or commercial rates. Discount is 20% off time and mileage of “The Best Available Rate” any day of the week. Offer excludes rental drop off in the states of South Carolina and Tennessee. Offer is subject to availability at participating locations and 24-hour advance reservation required. Confirmation number will be provided to customer upon confirmation of rental deposit. They don't know their head from their tail, and have no desire to rectify the problem THEY created, not me.To redeem this offer, customer must book online at and must enter Coupon Code 20DIS. Anyway, it was a really horrible experience and never again will I rent from Hertz. There is also a very big difference in how they treat pre-paid clients with on the spot bookings. Counter reps push the problem to the national call center, and vice versa. When I asked to speak to a manager on the national customer service line I was told there is no manager on duty because it was a Saturday. No one ever answered a local office number. The biggest problem I had was at pick up and return with the phone reps, both who did not have very good English and didn't listen to me, or understand me, and were not willing to assist. When I returned it to the downtown location as instructed, the first thing out of the counter rep's mouth was "why didn't you just return it at the airport, it would be easier, you can do that you know." He did accept the return at his office and was pleasant. I was told "It happens all the time and we don't know why." A very long, frustrating time later, and after speaking with two local counter reps and two phone reps, I was able to rent the car from the airport location but told I had to return it to the downtown location and not at the airport. I asked why Hertz allowed me to book from an office that wouldn't be open the day I needed to get the car, and confirmed to me it would be available. What does that have to do with anything? Then I was told that I couldn't pick up downtown because their office is in fact closed. They said they can't rent a car to me unless I paid a nearly $700 additional fee because I had prepaid for my rental. I told them the phone rep insisted I come to the airport even though I was willing, and thought I would go to the downtown location. So I went to the airport location to get the car only to be told I had to go downtown. From the Hertz standpoint, I was told three times by the phone rep that I had to pick up my car at the airport location, which was not near where I thought I had to pick it up (downtown). This will also be the last time I use Kayak due to their lack of customer service. However, if you ever have a problem with a service booked through Kayak, there is no help from Kayak. Oct 2022 There are not enough words in this space to explain my horrible and beyond frustrating experience renting a car in Cleveland (airport area) through Hertz. ![]()
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